1. Who we are
Naturally Gifted Research & Associates (ABN 80 607 799 841) is a higher education consultancy based in Victoria, Australia. This policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or work with us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. What we collect
We only collect the personal information we need. This may include:
- your name, email address, phone number and organisation;
- the details you share with us about your enquiry or project;
- information you provide while we work together, such as course documents, correspondence and meeting notes.
We do not ask for sensitive information, such as health information, and we ask that you do not send it to us unless it is needed for your project.
3. How we collect it
We collect personal information directly from you when you complete the enquiry form on our website or work with us on a project. If you would prefer not to identify yourself, you can use a pseudonym for general enquiries, although we may not be able to provide our services without your contact details.
4. How we use it
We use your personal information to:
- respond to your enquiry and arrange your free consultation;
- provide, manage and improve our consulting services;
- communicate with you about your project;
- meet our legal, accounting and record-keeping obligations.
We do not sell, rent or trade your personal information, and we do not use it for direct marketing without your consent.
5. Who we share it with
We only share your personal information when it is needed to provide our services or required by law. This may include:
- our associates working on your project, who are bound to keep your information confidential;
- service providers who help us run our business, such as our website host (GoDaddy) and our email provider;
- regulators, accreditation bodies or other parties where you have asked us to act on your behalf, such as in a course accreditation submission;
- government authorities, where we are required or authorised by law.
6. Storage and overseas disclosure
Enquiries sent through our website are processed by our website host, GoDaddy, and delivered by email, and our email is managed through a cloud email service. These providers may store data on servers outside Australia, including in the United States. We use reputable providers that apply appropriate security measures to protect your information.
7. Website, cookies and analytics
Our website does not use advertising or tracking cookies, and we do not use analytics tools to profile visitors. Like most websites, our hosting provider may automatically record technical information such as your IP address, browser type and the pages you visit, for security and performance purposes. Our website also loads fonts from Google Fonts, which means your browser connects to Google’s servers to display text.
8. Keeping your information secure
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. When we no longer need your information and are not required to keep it, we take reasonable steps to destroy or de-identify it.
9. Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us through our enquiry form and we will respond within a reasonable time, usually within 30 days.
10. Making a complaint
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
11. Contact us
For any privacy question, request or complaint, please contact us through the enquiry form on our website and mark your message “Privacy”. Your request will go directly to our Managing Director, Professor Rob Townsend.
12. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.